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Research Recap
Influencing Flow
Today I tried a little excercise on the lunch queue at Konstfack. I was interested in seeing how queues would form around obstacles, and how people would behave towards instructions.
I placed 3 signs (the ones normally used inside bulidings to alert people to dangers such as slippery floors) in the path the queue usually forms. Two had instructions on them in the form of a direction and one was blank. #3 Sign was placed directly in front of the tray pick-up point directing people in the opposite way, #2 near the menu board where most people stop for a moment to decide what they will order and #1 futher away where the queue normally forms to. I was particularily interested in how people would deal with #3, as it directly obstructed where people picked up their tray.
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An System of Queuing Theory
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Methodology
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